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Electronic mail systems -- Social aspects.

E-Mail Overload In Congress: Managing a Communications Crisis

The first in a series of Online Issue Briefs presented to congressional offices by the Congress Online Project, this report examines the email overload in Congress. The email flow to the House of Representatives, for instance, more than doubled between 1998 and 2000 and continues to increase by an average of one million messages per month. The report strongly recommends that Congressional offices...
Getting Serious Online: As Americans Gain Experience, They Use the Web More at Work, Write Emails with More Significant Content, Perform More Online Transactions, and Pursue More Serious Activities

As readers of this report will discover, Americans are growing more sophisticated in their use of the Internet, both in terms of what they want out of it, as well as how they lend themselves to it. The Pew Internet Project reports that Americans are becoming increasingly more demanding and thoughtful when it comes to the Web, spending more time interacting with it in personally meaningful ways,...

Anyone who has an email account knows the annoyance and frustration caused by unwanted junk email messages. Spam also creates substantial Internet traffic, which is more than irritating for systems that have to handle the extra load. For many problems associated with spam, great efforts are being undertaken by industry and government organizations to curb its spread. The basic social and...