The Universal Troubleshooting Process (UTP) is an abbreviated version of the book Troubleshooting Techniques of the Successful Technologist by Steve Litt. UTP consists of ten steps designed to help modern workers diagnose the system in question and ultimately repair it. The process is very general and can be applied to virtually any well-defined system. Each step of the process is carefully...

This recent story from ZDNET News reviews the ten worst computer glitches of 1999, including the Pentium III processor serial number, "Exploding" email, the Hotmail security hole, the Melissa Virus, and the ColdFusion exploit. Each is briefly summarized, with links to three related stories or specials on ZDNet.