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Voice mail systems -- Research

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View Resource Evaluation of Extractive Voicemail Summarization

This interesting paper outlines a framework for automatic summarization of voicemail messages and delivery as compact text messages. The proposed system, developed at the University of Sheffield, incorporates speech recognition technology and summary word extraction. An overview of the feature selection process is especially interesting, as it briefly describes how pitch, word duration, and pauses...

ftp://ftp.dcs.shef.ac.uk/home/sjr/pubs/2003/msdr03.pdf