"Universal Access to E-Mail: Feasibility and Societal Implications" by Robert H. Anderson, Tora K. Bikson, Sally Ann Law, and Bridger M. Mitchell; 1995; Rand Corporation; 267 pages, 24 tables, 18 figures; bibliography, is available for downloading from Rand Corporation's Web site. "This is the final report of a two-year RAND study. It is designed as a sourcebook on key social, technical, economic, and international issues related to providing universal access to e-mail within the United States. It is our hope that this report will help stimulate public policy discussions regarding the feasibility, desirability, and implications of universal e-mail access. Decision makers involved with such public policy issues are the primary audience for this report, but it should also be of interest to academic and business professionals involved with telecommunications policy and its social implications." The report is available in both HTML and .PDF (Adobe Acrobat) format. A free Acrobat Reader download site is available from the page.